Privacy Policy

1. Overview

Welcome to Next-Play-Mode ("we," "our," or "us"). We respect your privacy and are committed to protecting personal data, especially because our platform is used by youth athletes, parents, coaches, and educational organizations.

This Privacy Policy explains how we collect, use, store, and protect your information when you use nextplaymode.com and related services (including mobile applications when available).

2. Information We Collect

2.1 Account and Authentication Data

• Email address
• Username
• Encrypted password
• Account role (athlete, parent, coach, director, admin, ambassador)
• Authentication and session data
• Age verification information

2.2 Mental Performance and Wellness Data

• Mental performance assessments
• Weekly check-ins
• Emotional and wellness tracking inputs
• AI performance insights interactions and chat history
• Progress and performance metrics

2.3 Sports and Activity Data

• Sport profiles
• Training and activity logs
• Athletic performance tracking data

2.4 Parent/Guardian Data

• Parent or guardian contact information
• Consent and approval records
• Parent-child account linkage data

2.5 Referral Program Data

• Referral codes and relationships
• Commission tracking and earnings history
• Active referred subscriber counts
• Subscription plan types for commission calculation
• Referral event timestamps
• Hashed email identifiers (for fraud prevention)
• Hashed device identifiers (for fraud prevention)

2.6 Payment and Billing Data

• Subscription status
• Billing history
• Payment processing handled by Stripe
• We do not store full credit card details

2.7 Technical Data

• IP address
• Device type and browser information
• Usage logs and activity data
• Error and performance logs

2.8 Optional Analytics Data (with consent)

• Google Analytics data
• Advertising analytics (if enabled)
• Cookie preferences and consent choices

3. How We Use Information

We use data to:

• Operate and maintain the Platform
• Provide AI performance insights and personalized recommendations
• Track progress and performance
• Manage subscriptions and billing
• Manage referral program and commissions
• Improve platform features and user experience
• Detect and prevent fraud or abuse
• Ensure security and compliance
• Comply with legal obligations

4. How We Share Information

We do NOT sell personal data.

We may share data only with trusted service providers:

• Payment processors (Stripe)
• AI service providers (for generating responses and coaching insights)
• Cloud hosting and database providers
• Email and communication providers
• Analytics providers (only with consent)

We require all providers to protect data and use it only for contracted purposes.

We may also disclose data if required to:

• Comply with legal obligations
• Protect user safety
• Prevent fraud or abuse

5. Data Retention

We retain data only as long as necessary:

• Active account data: while account is active
• Performance and coaching data: for historical tracking
• Chat and AI interactions: for continuity and safety monitoring
• Payment data: for legal and financial compliance
• Referral data: for fraud prevention and commission tracking

Users may request deletion where legally permitted.

6. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion of data
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent for optional data use

Requests: support@nextplaymode.com

7. Parental Rights

For minor users:

• Parents or guardians have full access to their child's data
• Parents may request correction or deletion of data
• Parents control consent for data processing

Referral earnings for minors are obligatorily managed by the parent or legal guardian and cannot be accessed or withdrawn by the minor.

8. Children's Privacy

We take additional safeguards for minors:

• Compliance with COPPA and similar laws
• Parental consent required where applicable
• Limited data collection for minors
• No sale of children's personal data

9. Cookies and Tracking Technologies

We use:

• Essential cookies (authentication and security)
• Optional analytics cookies (with consent)

Users may manage cookie preferences at any time.

10. AI Safety and Sensitive Content Processing

To ensure platform safety, AI interactions may be monitored and processed for security purposes.

AI Safety Processing:

• AI conversations may be analyzed for safety risks
• Flagged interactions may be reviewed internally
• This is done to protect users and maintain platform integrity

Harmful or High-Risk Content:

This includes content related to:

• Self-harm or self-injury ideation
• Harm toward others or violent intent
• Bullying, abuse, or harassment
• Dangerous or illegal behavior

Such content may trigger:

• Automated safety filtering
• Restricted AI responses
• Internal safety review procedures

Platform Rights:

We reserve the right to:

• Restrict or suspend access to AI features
• Review flagged AI conversations
• Take appropriate action to protect users
• Comply with legal obligations where required

AI logs are not used for advertising or marketing purposes.

11. Fraud Prevention

We use security systems including:

• Hashed device identifiers
• Email hashing
• Payment verification signals

Used solely for fraud prevention and platform security.

12. Data Security

We implement strong security measures:

• Encryption in transit and at rest
• Secure authentication systems
• Access controls and monitoring
• Regular security practices

However, no system is 100% secure.

13. International Data Transfers

Your data may be processed in the United States and other secure regions. We apply safeguards to protect data across jurisdictions.

14. Data Breach Notification

If a data breach occurs, we will:

• Notify affected users as required by law
• Describe the nature of the incident
• Provide guidance on protective actions

15. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

16. Contact

For privacy-related questions:

support@nextplaymode.com