Terms of Service

1. Operator and acceptance

Next Play Mode (legal operator to be identified before production launch) ("Next Play Mode," "we," "us," or "our") operates the Next Play Mode website, mobile applications, and related services (the "Service"). Launch-draft notice: before production launch, Next Play Mode must replace the operator placeholder, business address, and legal contact information after its legal entity is formed and confirm the actual product, vendors, pricing, and jurisdictions.

By creating an account, accepting these Terms, or using the Service, the account holder agrees to these Terms. Do not use the Service if you do not agree.

2. Eligibility and teen accounts (13+; no one under 13)

The Service is not offered to children under 13. We block under-13 registration on web, Flutter, API, OAuth, invitations, QR enrollment, and school enrollment, and we do not knowingly permit an under-13 athlete account to continue using the Service.

For an athlete age 13 through 17, a verified parent or legal guardian must complete our guardian-authorization flow before the athlete can use gated features. That authorization is a Next Play Mode product requirement (guardian_authorization); it is distinct from a statement that the Service is COPPA-approved and is not an FTC-approved method.

• Athletes must provide accurate age and account information. We reject under-13 requests server-side before account creation, parent-email persistence, onboarding, AI prompts, or school enrollment, including direct API bypass attempts.
• A guardian represents that they are the athlete’s parent or legal guardian and may accept these Terms for the athlete to the extent applicable.
• An adult account holder is responsible for subscription choices, payment obligations, and lawful supervision of a teen account.
• If we learn that an account belongs to a child under 13, we lock the account, suspend reports/AI processing, preserve only necessary remediation metadata, and follow our deletion/support procedure.

3. Sports mental-performance service

Next Play Mode provides sports mental-performance training and coaching tools, including performance questionnaires, training plans, check-ins, progress tracking, educational content, sports profiles, and AI-assisted coaching (Avela).

The Service is not medical care, psychotherapy, a diagnostic instrument, an emergency service, or a substitute for a licensed professional. Do not rely on the Service for urgent help. If someone may be in immediate danger, contact local emergency services or an appropriate crisis resource. Avela is an AI system and not Tyler Pazik personally.

4. Guardian authorization and manual identity verification

A guardian authorization requires (a) presentation of the Guardian Authorization Notice, Privacy Policy, Terms, and Identity-Media Notice, (b) separate affirmative consent and relationship attestation, and (c) a one-time capture session: the server issues a random challenge, a one-time verification code, and the exact current date; the adult records one continuous 5–10 second, no-audio camera video showing their face and the front of the same government ID held with both hands while the dated/code paper is visible, alongside separate JPEG/PNG front and back ID images (passport identity page allowed instead of a back side). Do not put the registered parent email or athlete name on the paper or in the video.

A trained, authorized human reviewer checks the ID appears government-issued and unaltered, front and back belong to the same document where required, date of birth indicates an adult, face in video is visibly consistent with ID photograph, video shows the issued date and one-time code, requested actions, and ID front continuously (not a still image, replay, or substituted paper), attestation is present, and no unnecessary images of the minor are included (if present, reject and purge without use). A reviewer may approve, reject, or request resubmission using only allow-listed reason codes and a short redacted note. Reviewers do not decide custody/guardianship; uncertainty, suspected fraud, unreadable ID, absent challenge, or relationship dispute results in rejection/resubmission and support escalation — never an automatic bypass.

No account activates until a reviewer has approved and the system has independently confirmed purge of all raw media. The separate Guardian Authorization Notice and Biometric Information Notice and Consent govern this flow.

5. Retention, purge, and access limits for verification media

Verification media is stored only in a private encrypted quarantine directory on the Contabo Ubuntu VPS, isolated from public files, course media, backups, and snapshots, owned by a dedicated service account and encrypted with a key separate from CONFIG_ENCRYPTION_KEY. Uploads are streamed with hard aggregate and per-file limits (10 MiB per ID image, 50 MiB video, 75 MiB aggregate) before materialization; we reject malformed MIME, decompression bombs, oversized dimensions, unexpected codecs, and videos longer than 10 seconds or containing audio.

After approval, rejection, resubmission request, expiry, cancellation, or revocation, every raw ID/video artifact — including originals, derivatives, thumbnails, temporary files, caches, versions, and attempt-specific keys — is purged within 15 minutes of terminal resolution. If purge fails, we set purge_failed, keep the account locked, alert the restricted operations team, retry for at most 24 hours, and create an incident if the failure persists. We never retain media indefinitely. We retain only non-biometric audit metadata (attempt/status/timestamps, reviewer and policy identifiers, accepted document versions, high-level reason code, relationship attestation, deletion status/timestamp). Media is never sent to email, chat, analytics, crash reporting, or coaching AI, and is excluded from database dumps, VPS snapshots, CI artifacts, support exports, and disaster-recovery backups.

Operational SLA: we target a reviewer decision within 3 business days, complete the normal approve/reject/resubmission path within 7 business days, and automatically expire and purge an undecided submission after 10 business days (business day = Monday–Friday in America/Chicago). Do not extend that deadline silently; require a fresh submission and consent.

6. Accounts, acceptable use, and safety

• Keep credentials secure and do not share an account outside the authorized family, school, or organization relationship.
• Do not use the Service to harm, exploit, harass, threaten, or impersonate another person.
• Do not upload content you do not have the right to share or attempt to bypass age, authorization, payment, security, or access controls.
• We may restrict content, AI features, or accounts to protect users, respond to safety concerns, prevent misuse, or comply with law.

7. AI-assisted features (Avela)

Some features use third-party AI and cloud service providers to generate sports mental-performance coaching content. AI output can be incomplete, inaccurate, or unsuitable for a particular athlete or situation. Avela is presented as “Avela, Tyler Pazik’s AI Mental Performance Coach” only within documented written authorization; we record authorization owner, scope, expiry, and revocation contact before release.

Do not treat AI output as medical, mental-health, legal, financial, or emergency advice. Do not submit a government ID, selfie, video, or other verification artifact into chat or coaching prompts. Verification media, reviewer notes, cross-athlete data, and cross-organization data are never included in chat context.

We do not permit verification media to enter the general AI coaching or chat pipeline.

8. Subscriptions, billing, and adult payment responsibility

Subscription payments are processed by Stripe or another disclosed payment provider. The checkout page presented to the adult account holder identifies the selected plan, currency, recurring interval, trial terms if any, and the total charge for an annual plan before payment is authorized.

The current checkout disclosure controls over historic marketing copy or a stale price list. Renewals continue until cancelled through the available billing controls, subject to the terms shown at checkout and applicable law.

For a teen account, the adult account holder controls subscription authorization and refund requests where applicable.

9. Schools and organizations

A school, district, club, or other institution may use the Service only under the applicable institutional agreement and an active School/District Data Addendum accepted by the institution before enrollment. The addendum governs student data provided through a school relationship and takes priority over conflicting Terms for that data. Least-privilege staff access, purpose limitation, no advertising/sale, no unrelated AI training, redisclosure, incident, and return/deletion controls apply; institution enrollment for users under 13 remains disabled.

10. Ownership, service changes, and termination

The Service, software, branding, and content are owned by Next Play Mode or its licensors. We may change, suspend, or discontinue features, and may suspend or terminate access for misuse, fraud, safety, legal, or payment reasons.

11. Disclaimers and liability

To the maximum extent permitted by law, the Service is provided "as is" and "as available." We do not guarantee uninterrupted access, any sports result, or that AI-generated content will be accurate or appropriate.

To the maximum extent permitted by law, Next Play Mode is not liable for indirect, incidental, special, consequential, or punitive damages. Nothing in these Terms excludes liability that cannot lawfully be excluded.

12. Governing law and disputes

After Next Play Mode LLC is formed in Delaware, these Terms are intended to be governed by Delaware law, without regard to conflict-of-law rules, except where the law of the user’s residence cannot be waived. Before publishing this clause, the final legal operator must confirm that it is appropriate for the actual business.

Please contact us first at support@nextplaymode.com to try to resolve a concern informally. These draft Terms do not impose arbitration.

13. Changes and contact

We may update these Terms by posting a new version and, when required, asking the relevant adult account holder to accept it again. Contact: support@nextplaymode.com